HiTemp Material's Refund Policy
Thank you for trusting HiTemp Materials with your needs and purchasing your materials from us.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your request. Unfortunately, we do not refund payments (cash, check or credit card), but we will be more than happy to exchange your purchased items, if appropriate**.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
**Unfortunately, customized items are not eligible for returns/refunds because they have been individually manufactured for your needs and are not eligible for resale.